Our client is the largest sports betting and gaming company in the world. You’ll be in the thick of the action, making sure their customers enjoy an amazing entertainment experience, every day. To support their dynamic team in the heart of Vienna we are now searching for a motivated, client- focused personality as:Customer Service Agent (m/w/d)
What you'll be doing:
Responsible for proposing CRM & promotional activities. Ideation and creative thinking required as promotions and campaigns must increase customer satisfaction and engagement.
Writes copy in Romanian and English for our communications, banners and landing pages for our Sports, Casino, and general communications.
Create images in our image/banner creation tools such as Kitroom, Bannerflow and Spirable.
Whenever required, brief and align with our MarCom teams for image requirements.
Set up promotions in our internal tools such as EDS, PAT and Backoffice.
Create landing pages, banners, pop ups and emails/sms/push notifications.
Writes T&Cs (based on templates) for our promotions.
Translates copy for Acquisition, CRM Cycles and other stakeholders.
Ensures CS queries get handled with in a timely manner for the best customer experience.
Makes process improvements to drive greater efficiency. Ensures SLAs are adhered to.
Cross functional team collaboration and stakeholder management (e.g. work closely with trading, BI & analytics, VIP, creative teams etc.)
What we need from you:
Strong analytical skills and process orientation.
Educational (Bachelor or Master) in Marketing or Business Management.
Nature of the work requires deep understanding of CRM promotions and tool mechanics, creative thinking to generate concepts, and analytical thinking to assess and optimise activities to drive commercial impact.
Native Romanian speaker with strong written and spoken English language skills and a good understanding of Romanian culture
What we offer:
Great place to be
Lunch vouchers are available
A permanent work contract for 40 hours
Strong focus on the personal and professional development, including in-house mentorship and e-learnings
Team Spirit: events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
A modern and dynamic working environment in the heart of Vienna
The mimimum salary offered here starts at € 35.000,- and can go up to € 43.000,- depending on your experience. If you are interested in this challenging position, don´t hesitate to send us your application to ID Number. 90 325 preferably via ISG-Karriereportal or per eMail.